Contact
Contact Shieldra
Talk with the Shieldra team about AI governance and the EU AI Act, SOC 2 and HIPAA readiness, pricing, implementation, support, or partnership questions. Email support@shieldra.ai or use the contact form — we reply within 24 hours on business days.
By the Shieldra Compliance Team · Last updated July 2026
Key takeaways
- Email support@shieldra.ai for any question — sales, support, security, or partnerships.
- Typical response time is within 24 hours on business days; priority support customers get a response within 4 hours.
- You do not need to contact sales to try Shieldra — the EU AI Act check, AI governance assessment, and HIPAA and SOC 2 assessments are all free and need no account.
- Paid plans start at $99/month with a 14-day free trial and no credit card required.
How to reach us
The fastest route is the contact form on this page or a direct email to support@shieldra.ai. Include your organization type — AI-first SaaS, healthcare SaaS, clinic, billing company, MSP — and which framework you are working on, whether that is the EU AI Act, SOC 2, or HIPAA, and we can point you at the right starting place immediately.
- General support and product questions: support@shieldra.ai
- Privacy and data rights requests: privacy@shieldra.ai
- Legal and contract questions: legal@shieldra.ai
- Response time: within 24 hours on business days, 4 hours for priority support customers
What people usually contact us about
Sales and pricing
Plan comparisons, what is included at each tier, annual billing, and Enterprise scoping for larger health systems. Pricing is public: Starter is $99/month, Premium is $249/month, and Enterprise is custom.
Implementation and onboarding
How to get from a first assessment to a documented program: importing existing policies, mapping controls, assigning remediation owners, and setting up recurring evidence collection.
Technical support
Account access, integrations with Google Drive or Microsoft 365, AI provider configuration, evidence exports, and audit trail questions.
Security reports
If you believe you have found a vulnerability in Shieldra, contact us with the details and we will respond quickly. See the security page for our practices.
Partnerships
Auditors, compliance consultants, MSPs, and technology partners who work with healthcare clients.
Try it before you talk to us
You do not need a sales conversation to evaluate Shieldra. The EU AI Act Article 50 check, the AI governance assessment, and the HIPAA and SOC 2 readiness assessments all run free in the browser, take a few minutes, and require no account. Each returns a score or classification, a gap summary, and practical next steps.
If you would rather start with the product, paid plans include a 14-day free trial with no credit card required.
Frequently asked questions
How quickly does Shieldra respond?
We typically respond within 24 hours during business days. Priority support customers receive responses within 4 hours.
Do I need to talk to sales to try Shieldra?
No. The EU AI Act check, AI governance assessment, and HIPAA and SOC 2 assessments are free, run in your browser, and require no account. Paid plans also include a 14-day free trial with no credit card required.
Who should I contact about a privacy or data request?
Email privacy@shieldra.ai for access, correction, deletion, or portability requests. Legal and contract questions go to legal@shieldra.ai, and everything else can go to support@shieldra.ai.
Does Shieldra work with consultants and MSPs?
Yes. Shieldra runs partner programs for auditors, compliance consultants, managed service providers, and technology partners serving teams that need AI governance and security compliance. See the partners page or email us to start a conversation.
