HIPAA & BAA · Scheduling
Is Acuity Scheduling HIPAA compliant?
Yes. Acuity (Squarespace) lets you HIPAA-enable an account and enter a BAA with Squarespace on the Premium or Powerhouse plan.
Key facts
- BAA available: Yes — with a signed BAA
- What it takes: Premium or Powerhouse plan (HIPAA-enabled per account)
- Official source: Acuity Scheduling Help Center: Acuity Scheduling and HIPAA — https://help.acuityscheduling.com/hc/en-us/articles/16689567523597-Acuity-Scheduling-and-HIPAA (verified 2026-06)
How to use Acuity Scheduling in a HIPAA-compliant way
- Upgrade to the Acuity Premium or Powerhouse plan.
- HIPAA-enable the specific account and enter the BAA with Squarespace.
- Access the signed BAA via Scheduling Page > Settings (View/download; optional PDF).
- Carefully limit the PHI included in email/SMS notifications.
- Restrict staff access and train on permitted PHI handling.
Important caveats
- HIPAA features require Premium or Powerhouse; each account must be individually HIPAA-enabled.
- You control how much PHI is exposed in text/email reminders.
- The BAA is with Squarespace (Acuity's parent), not a separate Acuity entity.
The bottom line
No software is "HIPAA compliant" on its own. HIPAA compliance is a property of your organization, not a tool. Even with a signed BAA, you remain responsible for configuring Acuity Scheduling correctly, limiting access to PHI, training staff, and maintaining your own safeguards. This page is general information, not legal advice; confirm current terms with Acuity Scheduling.
Related tools: Scheduling
BAA availability for tools healthcare teams commonly evaluate alongside Acuity Scheduling.
| Tool | Will the vendor sign a BAA? |
|---|---|
| Is Calendly HIPAA compliant? | No — vendor will not sign a BAA |
| Is Zoho CRM HIPAA compliant? | Conditionally — on specific plans |
| Is Pipedrive HIPAA compliant? | No — vendor will not sign a BAA |
| Is Keap HIPAA compliant? | Conditionally — on specific plans |
| Is ActiveCampaign HIPAA compliant? | Conditionally — on specific plans |
| Is Klaviyo HIPAA compliant? | No — vendor will not sign a BAA |
| Is GoHighLevel (HighLevel) HIPAA compliant? | Conditionally — on specific plans |
| Is Constant Contact HIPAA compliant? | Conditionally — on specific plans |
| Is Freshdesk HIPAA compliant? | Conditionally — on specific plans |
Frequently asked questions
Does Acuity Scheduling sign a BAA?
Yes. Premium or Powerhouse plan (HIPAA-enabled per account) A signed BAA is required before any PHI is involved.
Is Acuity Scheduling HIPAA compliant out of the box?
No software is "HIPAA compliant" by itself. Even when Acuity Scheduling offers a BAA, you are responsible for signing it, configuring the product correctly, restricting access, and maintaining your own administrative, physical, and technical safeguards.
What should I check before using Acuity Scheduling with PHI?
HIPAA features require Premium or Powerhouse; each account must be individually HIPAA-enabled.