HIPAA & BAA · Patient scheduling / engagement
Is NexHealth HIPAA compliant?
Yes. NexHealth will sign a BAA and provides a template BAA designed to work with its services, with HIPAA compliance and security stated as included in all packages.
Key facts
- BAA available: Yes — with a signed BAA
- What it takes: HIPAA compliance and security included in all packages; BAA available to customers handling PHI
- Official source: NexHealth Help Center — NexHealth Business Associate Agreement — https://help.nexhealth.com/en/articles/10427868-baa-nexhealth-business-associate-agreement (verified 2026-06)
How to use NexHealth in a HIPAA-compliant way
- Engage NexHealth to set up your account
- Request the NexHealth BAA (template designed for their services)
- Have legal review the BAA's PHI use/disclosure terms
- Execute the BAA before transmitting PHI
- Confirm platform security settings (e.g., encryption) for your deployment
Important caveats
- Confirm the BAA is executed before PHI flows through the platform
- Covered entities remain liable for HIPAA compliance; both parties can be accountable for violations
- Review the template BAA against your specific requirements before signing
The bottom line
No software is "HIPAA compliant" on its own. HIPAA compliance is a property of your organization, not a tool. Even with a signed BAA, you remain responsible for configuring NexHealth correctly, limiting access to PHI, training staff, and maintaining your own safeguards. This page is general information, not legal advice; confirm current terms with NexHealth.
Related tools: Patient communication
BAA availability for tools healthcare teams commonly evaluate alongside NexHealth.
| Tool | Will the vendor sign a BAA? |
|---|---|
| Is Doxy.me HIPAA compliant? | Yes — with a signed BAA |
| Is Spruce Health HIPAA compliant? | Conditionally — on specific plans |
| Is Updox HIPAA compliant? | Yes — with a signed BAA |
| Is OhMD HIPAA compliant? | Yes — with a signed BAA |
| Is TigerConnect HIPAA compliant? | Yes — with a signed BAA |
| Is Klara HIPAA compliant? | Conditionally — on specific plans |
| Is RingCentral HIPAA compliant? | Yes — with a signed BAA |
| Is Cisco Webex HIPAA compliant? | Yes — with a signed BAA |
| Is Paubox HIPAA compliant? | Yes — with a signed BAA |
Frequently asked questions
Does NexHealth sign a BAA?
Yes. HIPAA compliance and security included in all packages; BAA available to customers handling PHI A signed BAA is required before any PHI is involved.
Is NexHealth HIPAA compliant out of the box?
No software is "HIPAA compliant" by itself. Even when NexHealth offers a BAA, you are responsible for signing it, configuring the product correctly, restricting access, and maintaining your own administrative, physical, and technical safeguards.
What should I check before using NexHealth with PHI?
Confirm the BAA is executed before PHI flows through the platform