HIPAA & BAA · Patient communication / practice engagement
Is Updox HIPAA compliant?
Yes. Updox will sign a BAA; its HIPAA Business Associate Agreement amends and becomes part of the Master Services Agreement between your entity and Updox LLC.
Key facts
- BAA available: Yes — with a signed BAA
- What it takes: Executed as part of the Master Services Agreement for customers handling PHI
- Official source: Updox (BAA executed as part of the Master Services Agreement) — https://www.updox.com/ (verified 2026-06)
How to use Updox in a HIPAA-compliant way
- Engage Updox sales/support to set up your account and Master Services Agreement
- Request the Updox BAA as part of contracting/onboarding
- Have legal review the BAA terms covering PHI use and disclosure
- Execute the BAA before transmitting PHI
- Configure platform features (encryption, access) per your compliance requirements
Important caveats
- Confirm the BAA is fully executed and attached to your MSA before sending PHI
- Updox is the business associate; your organization remains liable for its own HIPAA program
- Verify which Updox features/channels are in scope for your deployment directly with the vendor
The bottom line
No software is "HIPAA compliant" on its own. HIPAA compliance is a property of your organization, not a tool. Even with a signed BAA, you remain responsible for configuring Updox correctly, limiting access to PHI, training staff, and maintaining your own safeguards. This page is general information, not legal advice; confirm current terms with Updox.
Frequently asked questions
Does Updox sign a BAA?
Yes. Executed as part of the Master Services Agreement for customers handling PHI A signed BAA is required before any PHI is involved.
Is Updox HIPAA compliant out of the box?
No software is "HIPAA compliant" by itself. Even when Updox offers a BAA, you are responsible for signing it, configuring the product correctly, restricting access, and maintaining your own administrative, physical, and technical safeguards.
What should I check before using Updox with PHI?
Confirm the BAA is fully executed and attached to your MSA before sending PHI
