AI Vendor Directory · Meeting transcription & notetakers
Does Zoom AI Companion train on your data?
No — does not train on your data by default. Vendor-stated default: no (all paid tiers). Zoom states: "Zoom does not use any customer audio, video, chat, screen sharing, attachments, or other communications-like customer content (such as poll results, whiteboard, and reactions) to train Zoom's or its third-party artificial intelligence models." No opt-out is required. Zoom states zero data retention policies with third-party AI model providers (AI Companion whitepaper). Hosts/admins can enable or disable AI Companion features, and in-meeting indicators show when it is active.
By the Shieldra Compliance Team · Last updated 2026-07-29
What is Zoom AI Companion?
AI assistant included with paid Zoom plans that generates meeting summaries, in-meeting Q&A, and drafting across Zoom Workplace. SMBs typically use it for automatic meeting notes and follow-ups.
Key facts
- Vendor: Zoom — https://www.zoom.com/en/products/ai-assistant/
- Trains on customer data by default: no (all paid tiers)
- Source for the training answer: https://library.zoom.com/ai-whitepaper/data-governance-and-privacy
- Last verified: 2026-07-29
What certifications does Zoom AI Companion hold?
- ISO 27001
- ISO 27701
- ISO 27017
- ISO 27018
- SOC 2 Type II (AI features in scope)
Security, DPA, and subprocessor links
- Security / trust page: https://trust.zoom.com/
What is your EU AI Act role when you build on Zoom AI Companion?
Your organization is a deployer under the EU AI Act; Zoom is the provider. Inform meeting participants that an AI assistant is processing the meeting (Zoom's in-product indicators help), and layer on recording-consent laws for external participants.
What to record in your AI registry
- Provider: Zoom
- Model type: third party api
- Data typically flowing to the vendor: meeting audio/video, transcripts, chat messages, whiteboards/attachments
Sources
- https://www.zoom.com/en/blog/zooms-term-service-ai/
- https://www.zoom.com/en/products/ai-assistant/resources/privacy-security/zoom-contact-center/
Disclaimer
Curated from vendor-published pages on the date above. Vendor terms change - verify against the cited sources before relying on a profile for a procurement decision. Last verified 2026-07-29.
Frequently asked questions
Does Zoom AI Companion train AI models on your data?
No — does not train on your data by default. Vendor-stated default: no (all paid tiers). Zoom states: "Zoom does not use any customer audio, video, chat, screen sharing, attachments, or other communications-like customer content (such as poll results, whiteboard, and reactions) to train Zoom's or its third-party artificial intelligence models." No opt-out is required. Zoom states zero data retention policies with third-party AI model providers (AI Companion whitepaper). Hosts/admins can enable or disable AI Companion features, and in-meeting indicators show when it is active.
What certifications does Zoom AI Companion hold?
Per the vendor's published pages as of 2026-07-29: ISO 27001; ISO 27701; ISO 27017; ISO 27018; SOC 2 Type II (AI features in scope).
What is your EU AI Act role when you build on Zoom AI Companion?
Your organization is a deployer under the EU AI Act; Zoom is the provider. Inform meeting participants that an AI assistant is processing the meeting (Zoom's in-product indicators help), and layer on recording-consent laws for external participants.
