EU AI Act · Art. 4 (as amended by Reg. (EU) 2026/1744)
Support the AI literacy of staff operating the system
Take and document measures that support the development of AI literacy for staff and others operating the system on your behalf — training, guidance, or role-specific briefings proportionate to their technical knowledge, experience, and the context of use. Since the Digital Omnibus (in force 27 July 2026) this is an obligation of effort: it does not require guaranteeing any specific literacy level for any individual.
What do you actually have to do?
Take and document measures that support the development of AI literacy for staff and others operating the system on your behalf — training, guidance, or role-specific briefings proportionate to their technical knowledge, experience, and the context of use. Since the Digital Omnibus (in force 27 July 2026) this is an obligation of effort: it does not require guaranteeing any specific literacy level for any individual.
Statutory basis: Art. 4 (as amended by Reg. (EU) 2026/1744) — https://artificialintelligenceact.eu/article/4/
Who does this apply to?
- Provider
- Deployer
When does it apply?
- 2025-02-02 — in force since 2 February 2025 (wording amended 27 July 2026)
Does ISO 42001 or NIST AI RMF cover this duty?
Requirement-level mappings from Shieldra's crosswalk pack (v2026.07.30). Partial mappings contribute evidence but deliberately do not count as coverage.
| Mapped requirement | Strength | Why (and what’s missing) |
|---|---|---|
| ISO/IEC 42001 7.2 | Partial | Art. 4 literacy training feeds 7.2, but ISO also requires documented competence determination and evidence for all AIMS roles (assessors, auditors, leadership). |
| ISO/IEC 42001 7.3 | Partial | Awareness of the AI policy and the consequences of nonconformance supports staff literacy but is not role-specific AI training. |
| NIST AI RMF GOVERN-2.2 | Strong | Both produce role-based AI training for staff and relevant partners with completion records — the same literacy evidence. |
| NIST AI RMF MAP-3.4 | Partial | Operator proficiency requirements and qualification records cover the operator slice of Art. 4 literacy. |
Disclaimer
Compliance guidance, not legal advice. Confirm obligations with counsel. Pack verified 2026-09-16.
Frequently asked questions
What does "Support the AI literacy of staff operating the system" require?
Take and document measures that support the development of AI literacy for staff and others operating the system on your behalf — training, guidance, or role-specific briefings proportionate to their technical knowledge, experience, and the context of use. Since the Digital Omnibus (in force 27 July 2026) this is an obligation of effort: it does not require guaranteeing any specific literacy level for any individual.
When does this obligation apply?
in force since 2 February 2025 (wording amended 27 July 2026)
Who does this obligation apply to?
The provider and deployer roles under the EU AI Act. Statutory basis: Art. 4 (as amended by Reg. (EU) 2026/1744).