HIPAA & BAA · Patient communication
Is Klara HIPAA compliant?
Conditionally. Klara acts as a business associate and will execute a BAA as part of contracting or onboarding, but it is arranged through your account representative rather than self-served, so confirm directly with the vendor.
Key facts
- BAA available: Conditionally — on specific plans
- What it takes: Executed during contracting/onboarding for customers handling PHI; obtained via your Klara account representative
- Official source: Klara (BAA arranged via account team; see vendor) — https://www.klara.com/ (verified 2026-06)
How to use Klara in a HIPAA-compliant way
- Contact your Klara account representative or support channel to request the current BAA
- Provide your entity/legal details
- Complete legal review of the BAA terms
- Finalize via the standard e-signature process during procurement
- Confirm the BAA is executed before transmitting PHI
Important caveats
- The BAA is handled during procurement/onboarding — confirm availability and scope directly with Klara
- Klara is the business associate; your organization must still run its own HIPAA compliance program
- Verify which features and any subcontractors are covered before sending PHI
The bottom line
No software is "HIPAA compliant" on its own. HIPAA compliance is a property of your organization, not a tool. Even with a signed BAA, you remain responsible for configuring Klara correctly, limiting access to PHI, training staff, and maintaining your own safeguards. This page is general information, not legal advice; confirm current terms with Klara.
Frequently asked questions
Does Klara sign a BAA?
On specific plans. Executed during contracting/onboarding for customers handling PHI; obtained via your Klara account representative A signed BAA is required before any PHI is involved.
Is Klara HIPAA compliant out of the box?
No software is "HIPAA compliant" by itself. Even when Klara offers a BAA, you are responsible for signing it, configuring the product correctly, restricting access, and maintaining your own administrative, physical, and technical safeguards.
What should I check before using Klara with PHI?
The BAA is handled during procurement/onboarding — confirm availability and scope directly with Klara
